How do I upgrade to Windows 10?  To upgrade to Windows 10 on a Georgetown-owned computer, contact the Service Center by going to help.georgetown.edu.  To upgrade to Windows 10 on a personally-owned computer, go to the Georgetown University Software Webstore to download and install a free Windows 10.  The product key is also available from the site.  Note: You must be a current Georgetown student, faculty, or staff member to be eligible to get the upgrade from the GU Software Webstore.  

If you get an error about your activation limit being met when you try to activate Microsoft 2019, perform either of the steps below to change the product key.  Changing the Product Key via Microsoft Office Application Launch any Office 2019 application such as Word.  Click on File -> Account.  If you don't see ""Change Product Key"" under product information, click on ""Sign Out"" (in the upper left corner of the Office application), close Office, and then try again.  If that does not work, follow the ""Command Line"" instructions below.  Changing the Product Key via the Command Line Perform the following steps in a command line window .  Open a command prompt by entering Cmd in the Start search box.  Enter cd\Program Files\Microsoft Office\Office16.  Enter cscript ospp.vbs /inpkey:new_product_key. (Note: Make sure to replace “new_product_key” with the product key provided in the webstore.)  Enter cscript ospp.vbs /act.  Note:  If you get another error after you perform either of the above steps, check to make sure you’re connected to the Internet. Your current product key can always be found in the Georgetown University online software webstore under Order History for Office 2019.

If you’re a faculty or staff member, you can obtain Microsoft Office for your Mac or Windows computer by visiting portal.office.com and logging in with your NetID and Password. You will then see "Install Office" in the upper right corner. If you are installing the apps on your mobile device or tablet, you can download them from the app store for your device and login to activate. There is a 5 device limit per account.   Note: If you don't see the option to "Install Office," please open a Service Request for Office. Direct link here: https://help.georgetown.edu/support/catalog/items/322

(Note: In order to access Microsoft Office 365, you will need a license. All active students have been automatically assigned a license. The license includes access to OneDrive and Microsoft Teams. To request a license, or if you are experiencing an issue, contact the Georgetown Service Center by going to help.georgetown.edu.) Go to portal.office.com. At the prompt, enter your Georgetown email address, and then click Next.  At the Georgetown login prompt, enter your NetID and password, and then click Sign in. (Note: Make sure you have your mobile device with you to approve the Duo authentication notification.)   You can use Office online or install Office on your device. To install the Office suite, Click Install Office.  Notes:  You will see the download for the operating system you're currently using (Windows or Mac). You can install MS Office 5 times per user. This includes mobile devices where you can install just the apps you need, but must log in to activate each one. If you don’t see the Install Office button, or if there’s no option to use Microsoft Office 365, contact the Service Center by going to help.georgetown.edu to obtain a license for Microsoft Office 365.   

What is Cisco Jabber? Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence.  Access to Cisco Jabber Note:  Before you can use Jabber, you will first need to be provisioned. You can request to be provisioned by contacting the Service Center by going to help.georgetown.edu. (If you're not provisioned to use Jabber, you will receive an error message if try to sign in.) If you have any problems installing or signing in to Jabber, you can contact the Service Center for assistance.   Requesting Cisco Jabber Use the Requesting Phone, Voicemail, and Data Services form to request Cisco Jabber service for your office. Note: You must have Georgetown's Cisco VoIP telephone service to use Jabber. Installing and Setting Up Cisco Jabber Once you have been authorized, you should have been provided instructions on how to download, install and configure. You can download and install Cisco Jabber for Windows and Jabber for Mac by clicking on the appropriate link below.  Get Cisco Jabber for Windows 12.8.1 Get Cisco Jabber for Mac 12.8.1 Get Cisco Jabber for Android Get Cisco Jabber for iPad  Get Cisco Jabber for IOS Please let us know if we can help and provide feedback to make this article better.  

All current Georgetown students, faculty, and staff can request a Minitab license. To request a license for Minitab (individual or class license), just complete the Minitab License Request Form.

When you receive a brand new MacBook Pro or MacBook Air laptop purchased through Georgetown, the setup process will automatically configure it for management by Georgetown and install standard GU software. This can be done from anywhere on or off campus with an internet connection. 1. Turn on your computer by pressing the power button located at the top right of your touch bar. 2. Select your preferred language then click Continue. 3. Select your country or region then click Continue. 4. You will see categories of basic accessibility features that are included with MacOS. Please select each category or set up later in System Preferences. Click Continue when done. For more information about how to access the features described below visit Apple Accessibility. 5. If you are on campus please select SaxaNet for your internet access. (Do not use GuestNet.) If you are at home, please select your home Wi-Fi network. Click Continue. 6. On the Remote Management screen click Continue to begin the configuration process. 7. After the computer checks in with the GU remote management system, click past these screens: Data & Privacy - click Continue Terms and Conditions - click Agree twice Migration Assistant - click the Not Now link at the bottom left 8. Create your new user account. In the space where it asks you to enter an account name please enter your NetID. Your password should not be your GU NetID password or any other password you have used previously. 9. Choose to Enable Location Services on this Mac, then click Continue. 10. If you wish, choose to Enable Ask Siri, then click Continue and follow the prompts. 11. After logging into your account, you will be prompted to select your department. Choose the best match and click OK. 12. Within a few minutes, you will receive a notice that the computer is being configured. This process will take 15-30 minutes depending on your network speed. 13. Once the configuration is complete, you will receive a notice to log out of the computer. It will restart automatically after 1 minute. 14. Once the computer restarts, you can sign in with the account you created. You’ll be prompted that FileVault is being enabled. Proceed by clicking Enable Now. After the initial setup is complete, some standard software will continue to install and generate system notifications. Some other standard software is not installed automatically, but you can do it yourself: From that point, a few other utilities will install in the background, but some things must be installed manually or through the Self Service app: Adobe Acrobat Professional: If you have already been assigned a license, log into your Adobe account where you can download the current installer. Faculty and staff who need a license can request it using our online form.  Zoom: download and install from our website. Box Drive: download and install from the Box website. Google Drive: download and install from the Google website. Cisco AnyConnect: if you find it has not installed automatically, open the Self Service app and install from there.

UIS is currently working towards updating Apple computers running outdated versions of the Google Chrome web browser It is important to keep your web browser up to date so that you have the latest security features and bug fixes. If your computer is running an outdated version of Google Chrome prior to 118.0.5993.88, you will receive a notice like the one below, prompting you to upgrade your Google Chrome web browser. To update Google Chrome, follow these steps: 1. Open Google Chrome. 2. Click the three dots in the top right corner of the window. 3. Select Help > About Google Chrome. 4. If there is an update available, click the Update button.   5. Click the Relaunch button to restart Google Chrome. If you have any questions about this upgrade process or believe an upgrade would impede a business process please contact the Georgetown Service Center at help.georgetown.edu so that we may find a resolution for you.