If managers need to request access to data owned or managed by departed staff: Complete the Request for Administrative Access to User Data form. Ensure that all signatures are included and return to help@georgetown.edu.

Remotely updating your cached credentials The computer account for GU managed workstations is typically your NetID and NetID Password.  This password is cached on the computer so you can still log in to the computer when you are not on the GU network or do not have any network connection.  When you change your NetID password you can use the steps below to update and synchronize your computer account.   1.  Log out of all applications on workstation. 2.  Change your NetID password 3.  Log into VPN with new NetID password 4.  Perform a Screen lock (Ctrl-Alt-Delete) while on VPN 5.  Unlock your computer and you will be prompted for your new password.  Now your subsequent computer logins will use your new NetID password.

Departments that continue to use the EFS Drive usually will need instructions on how to map the EFS ( shared network folder) to their GU computers.  The department group administrator is responsible for adding users to the shared group in Active Directory, to allow them access to the department shared drive.   Mac OS  Macs OS 1. Click Command(CMD) + K, or, click Go and click to Connect to Server 2. Type in server address for example, //phoenix/efs123 3. Click Connect 4.  Enter GU netid and Password Windows 10 OS 1. Connect to SaxaNet(if onsite) or your WiFi(if remote), then connect to the  VPN  2. Open a File Explorer window 3. Right  click on 'This PC' from the left hand menu    4. Choose 'Map Network drive'   5. Choose drive letter  6. In the folder bar, type the phoenix drive path, for example,  ‘\\phoenix\efs123’.  Or type in the enhanced share path,. for example, \\uis-fs-dept\ Check 'Reconnect at sign-in' box.  7. Click the ‘Finish’ button 8. When prompted, for the username, enter georgetown\[yournetID] and your GU netID password, (if connecting remotely) and click enter 9. If onsite, enter your netid and netid password       Open File Explorer from the taskbar or the Start menu, or press the Windows logo key  + E. 2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.  3. In the Drive list, select a drive letter. (Any available letter will do.) 4. In the Folder box, type the folder or computer's path, or select Browse to find the folder or computer. [Phoenix.georgetown.edu\efs2]   5.To connect every time you log on to your PC, select the Reconnect at the sign-in check box. 6. Select Finish.  

This is scareware, a malicious program that tricks users into buying and downloading unnecessary and potentially dangerous software. Please do not attempt to call the number.  Your computer is not locked; please do the following to remove the pop-ups.  1. Close the browser by clicking Ctrl + Alt + Delete to open the task manager. Then find the web browser program( Chrome, Microsoft Edge)under the applications tab and click End Task.  2. Download Malwarebytes, a free anti-virus software to scan for potential threats to your computer.  3. Clear your cache and cookies in your respective web browser  4. In your browser block pop-ups and redirects from a site        For Google Chrome users         For Safari users      For Firefox users    For Microsoft Edge users

After installing the Palo Alto Global Protect VPN, users have reported that they cannot connect to GU applications.  To further investigate authentication issues, please ask the user for the following in the ticket  1. Host name of Mac or Windows device  2. Are they on campus or remote  3. URL of web application   4. Log into GP VPN, then go to www.whatismyip.com and reply with their public IP address  5. Do the same thing with Cisco VPN 

Capitol Campus students, faculty, and staff can email caphelp@georgetown.edu for assistance.

Use this link to find helpful information for your Mac computer. Find out which macOS your Mac is using There is information on which macOS is installed. From the Apple menu  in the upper-left corner of your screen, choose About This Mac. The window that opens might look different from the example shown here, but it always includes the macOS name and version number. Find out which macOS versions are the latest. The table in this section is updated to show the latest version. Generally, the last two or three significant macOS versions are supported. Find out whether you can upgrade macOS macOS Sequoia is compatible with these computers macOS Sonoma is compatible with these computers macOS Ventura is compatible with these computers